at this time of year, although its the time of giving and being with family, i think we forget our most basic of human nature - manners.
while you're waiting to pay for your last minute prizes, remember that you cannot always blame the cash handler for the lineup. realize that they had to get there before you, had to deal with grumpy and childlike customers for a full 8 hours and still try to act civil.
today i was in a lineup in a video game store and i knew it would be a while because i used to work in one. i noticed that the lady was there by herself and the lineup pretty much lined up around the store. she tried to maintain her calm but the people before me were being nitpicky and were undecided about so many things, they didn't realize they were contributing to a backup of customers.
the man behind me was noisily sighing and sipping away at his coffee. i thought of myself when it was me behind that desk and trying to maintain poise and grace, despite the growing lineup and the computers breaking down on me.
so finally, it was my turn and i bought my purchase and made a bit of small talk about how they were short staffed and i commended her for her efforts and told her it would get much better before it got much worse and she smiled (for once during the hour i was waiting) and i walked away.
just remember that we are all human.
December 22, 2008
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